Privacy Policy

Billionairespin Casino may handle information provided directly by a player, information created through use of the website and information received from service providers involved in operating the casino platform. The amount and type of information collected can depend on the services used, the account activity involved and the checks required before certain activities can be completed.

Personal information is information that identifies a player, or that can reasonably be connected with a player or their account. Some information may also be collected in an aggregated or de-identified form so that it cannot reasonably be used to identify an individual. The main categories of information that a casino website may handle include the following:

• Account details, such as a player’s name, date of birth, contact details, login information, account preferences and records of communications with the website.
• Identity and verification documents, together with information used to confirm identity, age, location, account ownership or the source of activity where checks are required.
• Payment and transaction records, including deposits, withdrawals, wagers, account balances, payment method details and records needed to investigate or reconcile transactions. Payment details may be handled by specialist payment providers as part of the payment process.
• Device and technical information, such as an internet protocol address, browser type, operating system, device identifiers, language settings, time zone, referring pages and information about how the website is used.
• Cookie and similar technology data, including information about sessions, preferences, pages visited, links selected and interactions with website features.
• Information supplied when a player contacts support, reports a problem, asks a question, makes a complaint or requests help with an account or transaction.

Players should provide information that is accurate and kept up to date. If information is incomplete, inaccurate or no longer current, account services, verification or support may be affected. Players should also avoid sending unnecessary personal information when contacting the website.

Information from other sources

In some situations, information may be received from payment providers, identity verification services, fraud-prevention services, technology providers or other organisations that support the operation of the website. This information may be used to confirm details, complete a requested service, protect accounts or identify activity that requires further review.

Billionairespin Casino may share relevant information with organisations that help operate, secure and support the website. These organisations may include payment and transaction providers, identity and verification services, technology and hosting providers, customer support services, analytics providers, fraud-prevention services and professional advisers. Information is shared only where it is relevant to the service, purpose or obligation involved, or where disclosure is otherwise permitted or required.

Information may also be disclosed where necessary to protect players, the website or other people; investigate suspected fraud, misuse or security incidents; enforce applicable terms; respond to legal processes; or meet an obligation imposed by law. If a business function, service or asset changes hands, relevant information may be transferred as part of that change, subject to appropriate handling requirements.

Service providers may process information in locations outside Australia. Where information is handled by another organisation, reasonable steps are taken to require appropriate security and confidentiality for the information and to limit its use to the relevant purpose. Online communications and storage cannot be guaranteed to be completely secure, but security measures are used to help protect information against unauthorised access, loss, misuse or alteration.

Cookies and similar technologies

Cookies are small files or similar technologies placed on a device when a player visits a website. They can help keep a session active, remember preferences, support account functions, improve performance, understand website usage and assist with security. Some cookies may be placed by service providers that provide features or analytics for the website.

Players can manage, block or delete cookies through their browser settings. Disabling some cookies may affect login, preferences, security features or other parts of the website. Browser settings can also provide information about cookies before they are stored. Cookie choices may need to be repeated if a player uses a different browser or device.

Retention of information

Information is kept for as long as it is reasonably needed for the purposes described in this Privacy Policy, including account administration, support, security, dispute handling and business records. Some records must be kept for a period required by law even after an account is closed or a deletion request is made.

When information is no longer required, it may be securely deleted, anonymised or otherwise disposed of in accordance with applicable requirements. Backup copies and records held by service providers may take additional time to remove or become inaccessible through ordinary use.